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mobile hotspot

WHAT DO I NEED TO KNOW?

Please read our Hotspot Policy for full information

How do I check out the device?
Hotspots are part of our Lucky Day Walk In collection. Stop by the Mount Horeb Public Library and check out a mobile hotspot at our checkout counter.
(Please note that the checkout of a mobile hotspot is first-come-first-serve and one may not be available at the time of your visit.)

Who can check out this device?
Anyone who has a valid Library card can borrow an MHPL Hotspot. Don't have a Library card? You can sign-up for a library card when you come into the library! All we need is an ID and piece of official mail (like a bill) with your name and current address on it.

Are there age restrictions?
Yes, you must be 18 years or older to check out this device.

Can I check out more than one device?
No, there is a limit of one hotspot per household at a time.

How long can I keep it?
You may borrow it for one week (7 days). Overdue hotspots will have Internet access deactivated within 24 hours beyond their due date. The hotspot has a $1 per day overdue fine. If the hotspot is not returned within 2 days, it carries an overdue fine of $5/day. If the hotspot is not returned within a week, the library reserves the right to enlist the help of the police to retrieve it.

How do I renew it?
No, hotspots cannot be renewed.

Can I reserve a hotspot to check out at a particular time?
No, hotspots can not be reserved or put on hold.

Can I use the hotspot outside of the U.S.?
No, the hotspots only work in the U.S.

Can I use the hotspot to send/receive text messages?
No, texting/SMS messaging is not available.

How do I return it?
Only return the device at the Mount Horeb Public Library.
There is a $15 fine if the device is returned to another library or is returned in the drop box!
Please DO NOT return the hotspot in the book drop as it may damage the device. You MUST return the hotspot and all related items to the check out counter inside the library.

How much does it cost?
Borrowing and using the device is free!
The hotspot device has a $1 per day overdue fine.
There is a $15 fine for returning the device to another library or returning it in the drop box.
If the device is lost or damaged beyond repair, a $130 fee will be charged to your Library account.

What information about my Internet usage, if any,
is tracked by the Library or the service provider?

Please see Mount Horeb Public Library's Hotspot Policy.

My hotspot prompted me to update the software. Should I do that?
Yes. The hotspot periodically receives software updates from the service provider. You can go ahead and accept the update. The software upgrade process only takes a few minutes.

My hotspot displayed a message that said: "Data Limit Reached."
Under certain circumstances related to heavy use in an area, the service provider may limit the amount of data that its network will carry, usually for a few hours. This is done automatically in response to heavy network congestion. If this happens, the MHPL HotSpot may display the "Data Limit Reached" message and Internet speeds for the device will be reduced for a period of time. The Library does not receive notice when this occurs and there is no "fix" other than to wait until the congestion period is over.

Have other questions?
Contact the library by calling 608-437-5021. We're happy to answer any questions you might have!

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